Hate long queues? Are you one of those who always dabao food/drinks on behalf of your colleagues, friends, family or perhaps for yourself? Read on to find out how these mobile apps could help save you a lot of valuable time! Queuing may gradually be a thing of the past for you…
List of apps currently available:
Several merchants (as seen from the above photo) have partnered with DBS Fastrack to provide a solution to enable customers to order and pay without having to be physically there. More eateries may be added to the list in the near future.
What’s in it for me as a consumer?
Well, one benefit is that you can avoid queuing and save that precious time to run other errands. After all, in our fast-paced society, time is money.
These mobile apps are especially useful when ordering takeaways, as you can go pick up your food/drinks when they are ready for collection.
Some establishments like Five Star Restaurant, allow customers to drive by to pick up their food orders. With their app, it allows for a cashless drive-through and customers can just grab and go – this minimises inconvenience to other road users as previously customers who stop their cars to pick up their orders may obstruct the traffic flow in the area.
From the merchants’ point of view, they benefit from these apps as it increases their productivity and they can serve more customers due to a reduction of time required to handle cash and return change.
How does it work?
I decided to give it a go and went down to Koufu to check out the weekday lunch queue in the CBD area. This was the queue at the Duck Rice stall and although the queue wasn’t exactly that long, I decided to order duck rice to go, via the Koufu app.
When you launch the app, you can select the stall which you wish to order from and a choice of food items will be displayed. Ohh…I discovered that there is a 10% discount if you order via the Koufu app!
I chose the Specialty Braised Duck Rice, checked that the correct quantity was specified and that I was doing a takeaway (although dine-in option is also available).
Add the item to the cart and when you are ready, click on the cart to do a checkout.
The estimated waiting time will be shown next and you will be prompted whether to proceed with your payment.
The amount to be paid is displayed and you can choose to settle by DBS/POSB Debit or Credit cards, or by DBS Paylah!
I chose to pay using DBS Paylah!
After my payment had been processed, a collection slip was provided and this is to be shown to the stall when collecting my food.
At the stall, they had also printed a collection slip with the queue number and this sat next to my packet of duck rice.
I have to say that the ordering process and payment was pretty straightforward. The best part was getting a discount on the food and knowing what time I had to go collect it. Do note that if you want to use DBS Paylah!, you’ll first need to apply to use internet banking.
As my office will be moving to the CBD area early next year, I am happy that I will have some solutions available for me to beat the long queues during the lunch hour madness. For those groups of colleagues who want to dine-in but don’t have the habit of using tissue packets to reserve tables at various eating places and one magnanimous colleague usually needs to sit at the table and wait for the rest to return before heading to order his/her food, the good news for this person is that he/she can sit at the table and order food via the app whilst waiting! Alternatively, everyone can sit at the table and chat, order via the app and walk over to pick up the food once it is ready.
Each mobile app differs according to the merchants’ customizations. Most will offer takeaway options, but some may also allow dine-in orders to be placed via the app. Hmm…I can’t wait to go try this out at Tiong Bahru Bakery and Miam Miam, both of which have notoriously long queues during the peak mealtimes.
These apps are available for download in both the Google Play Store as well as the Apple App Store. All you have to do is search for “DBS Fastrack” and a list of related apps will be displayed. Do try out the apps and let me know if you find them useful.